Frequently Asked Questions

What is Decorent?

Decorent is an online Christmas decor rental company that's changing the way people celebrate the holidays! Create Pinterest-worthy designs with our unique ornaments or rent professionally designed Christmas tree sets.

How does it work?

Times are changing, and it’s awesome! If you can rent a person to stand in line for you – you should be able to rent Christmas decor too. It’s as easy as 1 - 2 - 3 : (1) pick a design you love, (2) decorate your Christmas tree, and (3) once the holidays are over, send everything back. Pretty cool, right?⁠

Why rent Christmas decor?

Simply put, renting is cheaper, saves space, and reduces your carbon footprint. Plus, you get to create a new Christmas tree design every year. It’s a win-win-win-win! The better question is: why haven’t you started renting yet?

What type of decorations do you offer?

The best kind! We've travelled the world in search for long-lasting and high-quality Christmas decorations that we know you'll love. Our inventory includes lights, ornaments, fillers, accessories, ribbons, beads, and much more. 

And for those of you with limited time (or design skills) we also offer professionally designed tree sets that will impress your mother-in-law, her mother, and everyone else in the world.

How does the design software work?

Unfortunately the design software will not be available for Christmas 2020. But our elves are working hard and we plan to launch it by 2021. For updates, make sure to sign up for our newsletter!

Can I order the exact number of decorations I need?

All our decorations are beautifully packaged and come in sets of four, six, eight, twelve, or twenty-four pieces (excluding lights, ribbons, and beads, which are 1-piece sets). That being said, while you cannot order just one ornament, you can order however many boxes/bags your heart desires! The exact quantity per box/bag is clearly displayed underneath the product description.

Is there a Christmas tree included with the rental?

No. At this point we only rent Christmas tree decor.

Do you deliver to my neighborhood?

Do you live in the Greater Seattle Area? Then yes.

When will I receive my order?

During checkout you will be prompted to select a desired delivery date.

When do I need to return my order?

During checkout you will be prompted to select a desired pickup date.

How long is the rental period?

That’s up to you! You can rent for a month or more, it depends on your desired delivery and pickup dates. Deliveries begin as early as November 20, and our last pickup date is January 20.

What are the payment terms?

All our products are priced for the entire holiday season. 

What are the rental terms?

There’s no way to summarize this one. For more information, check out our Rental Agreement

What if I want to cancel my order?

Don’t do it! 

But, if you must, you can do so free of charge as long as it’s 48 hours before your selected delivery date.

Can I order for someone else?

Yes, but please note you will be liable for any lost or damaged products.

Can I order as a gift for someone?

Yes, but please note you will be liable for any lost or damaged products.

Can I order for a business or storefront?

Yes, we encourage business rentals, and provide additional discounts for bulk orders.

What if I receive broken or malfunctioning decorations?

That would suck! But don’t worry, if this does happen, let us know and we’ll send a replacement ASAP.

What if I lose, damage or break the decorations?

We understand accidents happen and will not charge for minor mishaps and general wear and tear. However, you will be charged the retail price of all unreturned or significantly damaged items.